Get help

Get short term help with necessities

We are able to help those who are vulnerable in our community using donations from our volunteers and donors.

We also provide help and support to public service and health service staff such including local authorities, policing, fire, ambulance, rescue and healthcare by providing packed meals for those on duty.

We have recently published an important service update here (opens in new tab/window) and you can read about our service review up to 30th June here (opens in new tab/window)

How to get help?

To access help you need to be a member. Visit this page to become a member.

How often can we help?

Our membership plans allow you to choose how often and for how long you get help. We will help families as often as required but we do try to encourage beneficiaries not to become reliant or ‘double dip’ into voluntary resources.

We currently offer continued support on a regular basis as a priority for our elders, those who are ill or those who are unemployed with no access to resources or funds and are less able to get about and cook and shop for the necessities.

Who we help

We prioritise help to

  • the elderly and infirm
  • individuals and families who are disabled
  • individuals and families with children
  • individuals and families living in isolation
  • individuals and families who are unable to make ends meet due to unemployment, job or wage cuts and or complex hour contracts.
  • People affected by the pandemic and or affected by adverse health
  • Public service staff

What we provide

  • We provide hot cooked packed meals (provided by qualified and food hygiene trained cooks) and do what we can to cater to special diets. All our meals are packed full of proteins and vegetables with carbohydrates for energy and as low on salt as possible.
  • We provide tinned fruits, vegetables, and soups
  • We provide fresh fruit and vegetables
  • We provide packs or portions of dry food products such as flour, bread, pasta and rice
  • We provide basic quantities of toiletries such as toilet roll, soap and other sanitary products if available
  • We source baby nappies and baby formula with priority given to those who are unable to breastfeed ** Breastfeeding is the single most recommended and best way to feed infants.
  • We offer subscription to a weekly substinence box which contains some dry and ambient products and snacks to supplement what supplies we provide from our food bank stock.

How much does it cost?

Emergency Help is currently provided fee free. Our weekly food box is also provided free of charge BUT FOODBOXES WILL END ON 1 SEPTEMBER.

Please do not attempt to pay our volunteer drivers. They cannot take your money. Membership fees are paid by bank card and we do not hold, keep or retain your bank or card details.

We do ask that if you can make a donation you do so via our website or our GoFundMe campaign to enable us continue to provide our services.

Do we cater to special diets ? Is food halal?

We endeavour to cater to specific diets. The bulk of our fresh meats and chicken are donated by halal meat providers and sourced locally. If the meat or chicken is not halal, we do not serve it to halal food consumers.

We do accomodate halal, pescatarian and vegetarian diets and also cook for those who are on low salt, low oil or cholesterol or soft/liquid diets. We also take allergies into account although unfortunately we are unable to guarantee absolute nut free environments. Please indicate this when you fill our online form.

What area/s do our services cover?

We are able to help those who are located in Luton Bedfordshire and near neighbours Dunstable and Leighton Buzzard. Postcodes LU1, LU2, LU3 and LU4 and near neigbours LU5 and LU6.

For public service staff, we can extend to include the Bedford and Biggleswade area

What is the food box?

The food boxes we provide are subscription based and provided by our food aid network national partners. The boxes serve as ’emergency larders’ and are filled with 10 ambient items (pasta, rice, canned goods) and 5 fruit and vegetable items. The boxes weigh about 5kg and measure about 30 x 9.5 x 23cm. It is not means tested but does require subscription and your agreement to store the food safely and not to resell items.

What is in a food parcel

Food parcels are made up using dry food items and will include bread, milk, fresh fruit and vegetables if we have any available. The packs will usually contain a mix of 10-15 items for emergency supplies.